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FAQ
Straight answers before you travel.
Payment, flight delays, invoices and what happens after you book. If yours is not here, call 01206 700 751.
You can pay the driver by cash, card or contactless. American Express, Visa, Mastercard, Apple Pay and Google Pay are accepted. You can also pay in advance online, or by bank transfer.
Book at least 24 hours ahead when you can, especially for early mornings and long journeys. You can submit an online booking up to 3 hours before pickup, and every request is confirmed by us before it is final. If you are travelling inside 24 hours, call 01206 700 751.
If your booking is an airport pickup, we take the flight number so we can track the flight. We readjust the pickup time when there is a reasonable delay.
Yes. The driver can wait inside the terminal with a name board, then help you and your luggage to the car. Ask for meet and greet when you book an airport arrival.
Yes. Invoices and receipts are provided.
Yes. An instant quote is available on the online booking platform at https://book.colchesterairporttransfer.co.uk/.
Yes. After booking, an SMS and an email confirmation are sent straight away.
Yes. Normally 24–48 hours before the journey we assign a driver and provide the details. The driver will also be in touch.
Yes. The firm is licensed and the journey is insured. Drivers are experienced and enhanced DBS checked.
Yes. We cover regular school runs and contract bookings for families, schools and businesses across Colchester and Essex. Drivers are DBS-checked and licensed by Colchester City Council. Call 01206 700 751 with the days, times and addresses and we will confirm a fixed price.
The price table is for journeys from Colchester. Saloon, SUV / estate, MPV and minibus each have their own fare. Pickups from other Essex towns are quoted the same way, as a fixed price, when you book. A return booked together saves £10 until 31 October.
Book online at book.colchesterairporttransfer.co.uk for an instant price, or call 01206 700 751. You can also WhatsApp that number. Once a driver is assigned, they will text or WhatsApp you with the vehicle details before the pickup.
Yes. The price you are quoted is the price you pay. We do not add a surge because of traffic or the time of day. Guide prices assume a pickup in Colchester.